Frequently Asked Questions

  1. What are the standard requirements to make a reservation?
  2. When does the billing start and stop?
  3. Can't I get a flat rate as opposed to a minimum hourly billing?
  4. What is the standard Gratuity to my chauffeur?
  5. Staying in contact with my chauffeur during my trip?
  6. Please cancel my limousine?
  7. I Cancelled the limo via email why is my Chauffeur here?
  8. What is your alcoholic beverage policy?
  9. I accidentally left a personal belonging in the limousine?
  10. What is the limousine damage policy?
  11. What is your smoking policy?
  12. Why are your rights higher than the last service I used?
  13. I booked 2 days ago and haven't received my contract yet, am this o.k.?
  14. If I book a 10 passenger limousine, will it be awfully tight for 10 people?
  15. How far in advance do I need to reserve a limousine?
  16. Can We Drink Alcohol in the limousine?
  17. When does my service start charging me?
  18. Can I Rent A Limo For 1 Hour?
  19. Do we still pay for the limo in between our events?



    20. What are the standard requirements to make a reservation?

    Depending on the service and the service type , most limousine companies will most likely ask for a valid credit card and a deposit to secure the date of service for you. In these cases please make sure you have your itinerary or routing details available, this will help in streamlining the process. If you are paying by a bank/check card, please be aware most limo service will authorize your credit card for a higher amount in case your service exceeds the length of time you desire, in these cases funds will be drawn instantaneously . You may want to consider a credit card to allow more spending limit.

    When does the billing start and stop?

    Some limo outfits may charge from the time they depart from their garage until the driver returns back. The deciding factor is how far your pick up point is located from the limo service you hire. Most limo services waive the travel charge if your pick up address falls within a 15-25 mile radius or if you are renting multiple limousines from the outfit the day of your service. This is definitely a question worth asking your limo service while prospecting them. Another question to ask is how the billing is incremented ? . Some limousine service will charge 1/2 increments while some may charge in whole hour increments.

    Can't I get a flat rate as opposed to a minimum hourly billing?

    As legitimate as this question may appear, there are certain reasons why some limousine services stay away from just a pick and drop type of service. The fact of the matter is the majority of limo services are idle Monday- Thursday and anticipate the weekend to recoup the downtime they have incurred. During the weekend the demand is very high and most clients need services that extend 6-24 hours at times. Now can you image what the limo operator would be losing if they allowed the limousine to be sent on $125 flat rate even though the service lasted 4 blocks? . Now let's not rule out that a limousine will not be available on the day of service you call. Most limo services on the day of service will send a limo on a flat rate if the limo was idle. However, do you want to white knuckle it on the day of your important event.? Stay with the hourly!

    What is the standard Gratuity to my chauffeur?

    Customarily and industry standard is 15%-20% . You will find most services are 20%.

    Staying in contact with my chauffeur during my trip?

    It is highly recommended your party and your chauffeur exchange telephone numbers during the course of your trip. This will be handy when you are ready to advance to your next destination. The majority of restaurants, bars, nightclubs etc , will not allow any limousines to park in the front of the building, therefore contacting your driver 10 minutes before you need him will work out flawlessly. Make sure your chauffeur has at least 2 telephone numbers from members of your party. Often times he/she may need to contact you as well in case of an emergency.

    Please cancel my limousine?

    Do not expect "Gladly" as a reply here. Most limousine services will have already accepted a deposit which will not be refunded if this occurs. Furthermore, if the cancellation of the service occurs within the parameters of the contract date, then you may be charged 100% of the service including gratuity. Always know the terms of the agreement the limo service is offering you. Exceptions to the rule here are sever weather conditions that disable driving conditions.

    I Cancelled the limo via email why is my Chauffeur here?

    As a common courtesy to your limo service and your wallet , never cancel a limousine reservation via email, and if you do, make sure you receive a reply back indicating the cancellation or perhaps a cancellation# . Many limo operators are on the road more than they are in the office checking for their emails. The best method is to call your service directly and verbally cancel the reservation and get a name of the person who is accepting the cancellation.

    What is your alcoholic beverage policy?

    Some states vary with this rule so it's best to ask your company directly. Most limousine services are not licensed or do not have the authority to serve alcohol to passengers. However, some states will permit passengers to bring alcohol on board. Some states will allow a champagne bottle for weddings or special occasions. Minors will always be forbidden to bring or consume alcoholic beverage inside any limousine. Most limo services will cancel the ride with no refund to customers.

    I accidentally left a personal belonging in the limousine?

    Most limo service have a lost and found department or if still have your chauffeurs phone number from the evening, call him directly and don't wait too long. Ask him to look the limo over good . Often times your belongings could be wedged between the seats and no one may see it except for the next group of clients that enter the limousine. A good rule of thumb is to ask your limo driver to keep all personal belongings in the trunk. This way everything is stowed in one compartment for easy retrieval.

    What is the limousine damage policy?

    Nothing is more upsetting than having damages incurred to a limousine from rowdy clients. And nothing is more upsetting when the guarantor of the service is held responsible for the damages. Most limousine service will stress that the guarantor of the Limo service is responsible for conducting his group in a calm manor. Damages to limousine are not easily repairable and time consuming. In addition to damage charges of a limousine , downtime(loss of wage ) can be sought for having to cancel the remaining services the limo service had on that vehicle. If you notice any malfunctions in the limousine prior to the beginning of your service, call your limo service immediately and report the malfunction. This will rid you of any blame.

    What is your smoking policy?

    Most limo service will not allow this since smoking can cause burn marks in the headliners of limousines in addition to leaving an undesirable odor. Some limo services will pull over and allow you to smoke outside.

    Why are your rights higher than the last service I used?

    When comparing apples to apples and oranges to oranges, usually the ripest and freshest ones tend to be more expensive. The limousine service is somewhat the same way. There are also other components to why one limo services rates are higher than the others. The first assumptions is that the more expensive limousine is also the newer limousine. When comparing , you can ask for the year make and the model of the limousine you are getting, if both are identical then you can conclude other factors as well. One explanation could be that the limousine service with the higher price is sub-contracting your limo ride to another limo service whom they may have never even met before! In this case the limo service with the lower price is actually the service you may want to choose since they have control over their inventory and do not need to increase their rates of service. Do yourself a favor and ask to see the limousine you are renting personally , from a brochure or if they have the images online. You may be getting a great bang from your buck , but be cautious as well , you don't want a 1992 clunker in front of your home on a wedding day.

    I booked 2 days ago and haven't received my contract yet, is this o.k.?

    Some limo services still mail limo contracts, in thee cases you should wait up to a week. However since we are in the age of communication, the majority of limo service email them directly to you. If two days have passed, call your limo service and have the contract delivered immediately. It could be that they forgot and now someone else has booked the limousine you were hoping for.

    If I book a 10 passenger limousine, will it be awfully tight for 10 people?

    You can count on the fact that this will be very tight and uncomfortable. Some limo services do perform this service while others recommend going one step higher. The rule of thumb is 2 . If you have 10 passengers, add 2 and ask for a 12 passenger limousine. This will be helpful when your elbows are not pressed against each other the whole evening, especially in the summer.

    How far in advance do I need to reserve a limousine?

    The minute you know you are definitely going to your event or celebration is when you should reserve. You will find that the closer to the date you need a limo, the fewer limo services will have availability.

    Can We Drink Alcohol in the limousine?

    When does my service start charging me?

    Can I Rent A Limo For 1 Hour?

    Most limo services have a 3-4 hour minimum. However weekday transfers may allow for less. The majority of services will not let the wheels rolls for one hour.

    Do we still pay for the limo in between our events?

    When renting a limousine service for the evening, you are still required to pay for the service even when you are not in the limousine. Your chauffeur has been assigned to your party for the evening. No limousine service will try to wedge rides between each other without jeopardizing the safety of the driver and the event for the customers.